Returns & Cancellations


Before goods are dispatched for delivery you can cancel an order by phone. Please call 028 9059 9333 to inform one of colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.
Once we have received your request, we will contact you to process your cancellation.
Please note if it is too late to cancel your delivery, then we can offer an exchange or refund.


Refunds will be granted for the price of the merchandise that you have purchased from If you would like an exchange, please advise accordingly by email and by writing the word exchange on a copy of your invoice. Please enclose the invoice in the box containing the products. Return the box to Collinward Pharmacy Group with the relevant paperwork.
In order that we can track your return, we request you advise us by email to of your intention to return product together with the tracking number and name of your courier. Thank you.

Collinward Pharmacy Group promises to refund the cost of the purchase, excluding shipping if you are dissatisfied for any reason. Collinward Pharmacy Group reserves the right to reject a refund request if the product is not in the original condition and packaging with all of its labels attached. If Collinward Pharmacy Group considers the product to be soiled or damaged a refund will be denied.
Our no quibble returns policy extends for a period of 14 days after receipt by you of the product.

Returning Goods to Collinward Pharmacy Group

Please ensure that you ship the product back to Collinward Pharmacy Group via a special delivery service that enables you to track and trace the product from the moment it leaves your address to its arrival at the Collinward Pharmacy Group address. Collinward Pharmacy Group cannot accept responsibility for the loss of packages or products sent back to us by a Customer that have been mislabeled.

Return Address:

  • Collinward Pharmacy Group,
  • 2-4 Glengormley Park,
  • Newtownabbey,
  • Belfast. BT36 7RE

Faulty Goods

If you consider a product to be faulty due to manufacturing please return to us immediately. Our refund policy as described above will operate in these circumstances.

How we refund

All refunds are made to the credit card you used to purchase the products. Refunds are not made in cash or in any other form of payment and are always credited to the credit card. Collinward Pharmacy Group will arrange to credit your card at the very earliest opportunity after receipt and acceptance of the returned item(s) to Collinward Pharmacy Group.